Blackbox Research has published a study showing widespread consumer concern over reduced competition in Singapore’s food delivery sector, following Deliveroo’s exit from the market in March 2026.
The study surveyed 1,001 active food delivery consumers in Singapore and found that 85 per cent fear higher delivery charges, while 84 per cent expect steeper menu prices and higher platform fees. Blackbox Research said these views reflect the sector’s consolidation into a two-player market.
According to the study, 64 per cent of Singaporean households now use food delivery regularly. Over two-thirds of respondents, or 69 per cent, said they had abandoned an order at checkout in the past three months because of unexpected late fees.
Two platforms dominate
The study found that 92 per cent of active users now default to either GrabFood or foodpanda, with GrabFood reaching 85 per cent of users and foodpanda reaching 66 per cent. Blackbox Research said 57 per cent of consumers believe their genuine choices have shrunk as a result.
The study also found that 83 per cent of consumers think restaurants should be listed across multiple delivery platforms rather than tied to single-app arrangements. Separately, 72 per cent believe fewer platforms leave local restaurants facing higher commission costs or weaker commercial terms, which Blackbox Research said are ultimately passed on to consumers through checkout bills.
David Black, founder and chief executive of Blackbox Research, set out what the findings mean for households and merchants.
“Food delivery has become an essential weekly routine for most households, and Singaporeans have very clear expectations around what makes that worthwhile: meaningful choice, fair value, and reliable service,” Black said. “But there is genuine anxiety across the market. Everyday delivery users fear that without vigorous competition, they will be left to pick up the tab – whether in dollars and cents or through a deteriorating experience. When delivery apps feed the majority of households, platform pricing practices become a direct, everyday cost-of-living concern.”
Methodology
The quantitative survey was fielded online in July 2026 among 1,001 active food delivery consumers aged 18 and above in Singapore who had ordered via an app within the preceding three months. Blackbox Research said the sample closely mirrors national demographics by age, gender, income and ethnicity. The study also included interviews conducted in August 2026 with five independent specialists across competition economics, platform operations, SME commerce and public policy.
