YYForce Inc, Novotel Singapore on Stevens and Mercure Singapore on Stevens announced a partnership on 14 October 2026 to introduce service robots across the two hotels, which together have 772 guestrooms. The collaboration pairs an operational rollout with research into future humanoid robotics for hospitality. It spans guestrooms, restaurants and event spaces at the properties.
The hotels will provide operating expertise and an environment to evaluate the technology, while YYForce supplies robotics capabilities and technical support. The companies said the aim is to improve service consistency and reduce repetitive delivery, transport and cleaning tasks so hotel staff can focus on guest-facing service. A pre-deployment comparison projects around 10% lower monthly operating costs across selected housekeeping, concierge and food and beverage operations, including robot costs in the model. Actual costs and outcomes will be assessed after rollout.
First phase covers deliveries and cleaning
The confirmed first phase introduces service robots for guest deliveries, food and beverage logistics, scheduled cleaning and concierge support. Preparations include lift integration, route mapping, network requirements and guest arrival notifications.
Piotr Kupiec is general manager of Novotel Singapore on Stevens and Mercure Singapore on Stevens.
Kupiec described the intent behind the rollout. “In a hotel, every journey to deliver an item and every repetitive task takes time. We want to use robotics thoughtfully, so our teams can focus their attention where it matters most to the guest,” he said. “Across two hotels, the opportunity is to rethink how work moves through the operation. Our measure of success will be whether we deliver more consistent service and make everyday work more manageable for our Heartists.”
Second phase targets humanoid research
A separate second phase will focus on YYForce’s humanoid system and future iterations. Selected housekeeping and banquet workflows will be observed, under agreed data-use arrangements, to inform development of robotic hardware, software and AI systems.
Mike Fu is chief executive officer of YYForce.
Fu set out how the hotel setting fits the company’s development plans. “Working in an operating hotel environment gives us the opportunity to move robotics development from controlled demonstrations toward real-world workflows,” he said. “This collaboration connects technologies that can be deployed today with the operational learning required to develop the next generation of workforce solutions.”
YYForce said the research does not establish that humanoid systems are ready to clean occupied guestrooms or operate banquets independently. The parties’ contractual arrangements will govern research activities, data use and ownership of outputs, with the hotels retaining rights to their operational protocols and confidential business information.
